W.W. ROWLAND TRUCKING CO. INC.

Customer Satisfaction Survey

Please rate your opinion on a scale of 1 to 10, with 1 being the lowest score and 10 being the highest. Any additional comments are appreciated..

Service	10	9	8	7	6	5	4	3	2	1
1. Sales and Marketing
2. Rates and Pricing
3. Response Time to Rate inquiries?
4. General Inquiry Response Time
5. Accessibility to Customer Service Staff
6. Knowledge of Rates and Services
Comments:

INVOICING	10	9	8	7	6	5	4	3	2	1
1. Invoice Production from Time of Delivery
2. Invoice Accuracy:
3. Invoice Quality:
Comments:
OVERALL RATING	10	9	8	7	6	5	4	3	2	1
1. Overall Rating


INFORMATION
1. Which W.W. Rowland Trucking Company Service Centers do you conduct business with:
	Houston Dallas Laredo Memphis New Orleans San Antonio Domestic Vans

2. Which W.W. Rowland Trucking Services do you use
	Vans Intermodal Brokerage

3. In which of the following activities are you involved:
	Contracting of Truck Services	Rates and Pricing
	Invoice Review and Authorization	Payment of Services

4. How did you first hear of W.W. Rowland Trucking Company:
	Internet Advertising Business Affiliation

5. When selecting your primary trucking service provider, what are the three most important factors you take into consideration:
	1:
	2:
	3:

6. What 3 companies best meet this criteria:
	1:
	2:
	3:

7. What can we do to better service your needs:
	1:
	2:
	3: